Refund policy

All Sales Final

Due to the collectible nature of our products, all sales are final. We do not accept returns, refunds, or cancellations after the product has shipped under most circumstances.

To be eligible for a refund, you must request the refund before the item has shipped.

Damaged or Incorrect Items

We take great care in packaging your order securely. However, if your order arrives damaged during shipping, please contact us at info@ezigames.shop immediately upon reception. 

To qualify for a damage review, please include your order number and clear photos of:

• The damaged or incorrect item

• The outer shipping box

• The shipping label

Minor packaging imperfections (small creases, dents, or scuffs) that occur during manufacturing or shipping are not considered damaged.

Refunds are not guaranteed.